Privacy Policy

Information you provide

• Account and profile details, including your name, email address and phone number.
• Listing, storefront and service information, including descriptions, prices, locations and photos.
• Messages, support requests, reports and other communications sent through Loja.ng or its support addresses.
• Seller-verification information, such as business details, a live selfie and submitted payment proof.
• Payment and promotion records, including references, amounts, status and supporting evidence.

Information collected through use

• Technical and activity information needed to operate, secure and troubleshoot the service.
• Listing views, searches, saved items and marketplace interactions used to provide and improve platform features.
• Email delivery, campaign and website measurement information, which may include delivery status, opens, clicks and attributed actions where tracking is enabled.

How Loja.ng uses information

• To create and secure accounts, publish listings and provide search, messaging, storefront and Handwork features.
• To review seller verification, payments, listings, promotions, reports and suspected abuse.
• To send account, support, payment, verification, listing and service communications.
• To prevent fraud, enforce platform rules, diagnose problems and understand service performance.

Who can receive information

Public listing and storefront information is visible to marketplace visitors. Loja.ng also uses service providers for hosting, storage, authentication, email, support, payments, analytics and security. Information may be disclosed where required by law or needed to protect users and the platform. Loja.ng does not make private verification or payment evidence public.

Storage, security and retention

Loja.ng applies access controls and private storage to sensitive records and attachments. No online service can guarantee absolute security. Records are kept for as long as needed to provide the service, resolve disputes, prevent abuse, maintain financial and platform history, or meet legal obligations.

Your choices

You can update available profile and listing details through your account. For privacy questions or requests concerning your information, email privacy@loja.ng. Security or abuse concerns should go to abuse@loja.ng.